Terms, Refunds & Privacy

Last updated: 3 November 2026 · Operated from Hong Kong SAR

1. Terms of Service

1.1 What you are buying

SMASH ROOM is a browser-based entertainment product: a fictional, cartoon-style range where you fire at drawn backdrops. A purchase grants a time-limited access pass, not a copy of the software, not a subscription, and not any kind of licence to the underlying code.

Both passes unlock identical content — all scenes and all tools. The only difference is how long the access lasts. Prices are in US dollars; your bank may apply a currency conversion fee, which is outside our control.

1.2 How the access window starts

The window starts at the moment payment is confirmed, not at the moment you first open the site. If you buy a 72-hour pass and only use it three days later, the pass will have expired. A countdown is always visible in the top bar of the app.

1.3 No automatic renewal

There is no subscription, no recurring charge, no stored payment method on our side, and no cancellation process. When the window ends, access simply closes. You will never be billed again unless you deliberately start a new purchase.

1.4 Eligibility

You must be at least 18 years old, or the age of majority in your jurisdiction, whichever is higher. By purchasing you confirm that you meet this requirement. We do not knowingly sell to minors; if we learn that a purchase was made by a minor we will refund it and close the pass.

1.5 Acceptable use

It is a toy. Please use it as one. You agree not to:

• Upload photographs of other people without their consent, or any image you do not have the rights to use.
• Use the output of this product to threaten, intimidate, harass, or defame a real person or a real place.
• Resell, sublicense, rent, or redistribute access, or publish the site as your own product.
• Attempt to bypass the access pass, attack the service, or scrape it at volume.

We may terminate a pass without refund if these rules are broken.

1.6 Uploaded photos

Photo upload is a client-side feature. The file is read by your own browser, converted into a stylised backdrop, and held in the memory of that browser tab. It is never transmitted to us or to any third party. Because we never receive the file, we cannot view it, store it, or share it, and we have no ability to remove it from your device — closing the tab clears it.

1.7 Intellectual property

All scenes, artwork, sound design and code are owned by the operator of SMASH ROOM. Your pass grants a personal, non-transferable right to use the product during the access window. It does not transfer any ownership. You keep all rights to photographs you upload.

1.8 Availability and changes

We aim to keep the service running, but we do not guarantee uninterrupted availability. Maintenance, hosting outages, or browser updates may interrupt access. If the service is unavailable for a material part of your access window, see the Refund Policy below. We may add, change, or retire scenes and tools; the product is a live thing and its content will evolve.

1.9 Disclaimer

The product is provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by law. It is an entertainment product. It is not a therapeutic tool, not a medical device, and not a substitute for professional mental health care.

1.10 Limitation of liability

To the fullest extent permitted by law, our total liability arising out of or relating to this agreement is limited to the amount you actually paid us for the pass in question. We are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or lost data.

1.11 Governing law

These terms are governed by the laws of the Hong Kong Special Administrative Region. Disputes will be subject to the exclusive jurisdiction of the courts of Hong Kong SAR, without prejudice to any mandatory consumer protection rights you have where you live.

2. Refund Policy

2.1 When you get a full refund

• The pass did not unlock. You paid, but the site never opened. We refund in full, no questions.
• You could not use it. A technical fault on our side prevented you from playing during most of your access window.
• You were charged twice for the same purchase, or charged an amount different from the price shown at checkout.
• You are within the 7-day window and have used the pass for less than one hour.

2.2 When a refund is not available

• You used the pass normally for a substantial part of its access window and simply changed your mind afterwards.
• You bought a 24-hour pass, did not open the site for three days, and then asked for a refund because it had expired. The expiry is stated on the pricing screen, at checkout, and in the countdown bar.
• The pass was terminated because you broke the acceptable use rules in section 1.5.

2.3 How to request one

Email [email protected] with the subject line Refund, and include the email address you used at checkout plus the approximate date and time of purchase. A screenshot of the Stripe receipt is helpful but not required — we can find the transaction ourselves.

We reply within 2 business days and process approved refunds within 5 business days. The money returns to the original payment method; your bank may take a further 5–10 days to show it. Refunds are issued in the original currency; any exchange-rate difference is not refundable.

2.4 Your statutory rights

Nothing in this policy limits rights you have under mandatory consumer law in your country of residence, including EU/UK rights relating to digital content that is faulty or not as described. Where you have a right to withdraw from a digital purchase, note that by starting to use the pass you ask us to begin supply immediately and acknowledge that you lose the withdrawal right once the content has been fully supplied.

3. Privacy Policy

3.1 What we do not collect

• No account. There is no sign-up, no password, no profile.
• No card data. Payment is handled entirely by Stripe. Your card number goes directly to Stripe and never touches our servers. We receive only a payment confirmation and the last four digits.
• No uploaded photos. Images are processed in your browser's memory and are never uploaded. We have no server endpoint that accepts them.
• No advertising trackers, no third-party analytics, no cross-site pixels.

3.2 What we do collect

3.3 Cookies and local storage

We do not set advertising or analytics cookies. We use one localStorage entry to remember your access pass so you are not asked to pay again on refresh. It contains an expiry timestamp and nothing else. Clearing your browser storage removes it, and the app will then ask for a pass again.

3.4 Third parties

• Stripe — payment processing. Stripe acts as an independent controller for fraud prevention and regulatory compliance. See stripe.com/privacy.
• Cloudflare — hosting and content delivery. Processes requests and standard logs on our behalf.

We do not sell, rent, or trade personal data. We do not share it for advertising.

3.5 Your rights

Depending on where you live, you may have the right to access, correct, delete, or port your personal data, to object to processing, and to lodge a complaint with a supervisory authority. Because we hold almost no data, most requests will resolve to "we hold only a payment record". Email us and we will respond within 30 days.

To delete the only data stored on your own device, clear site data for this domain in your browser settings.

3.6 Children

The product is not directed at anyone under 18. We do not knowingly collect personal data from children. If you believe a child has made a purchase, contact us and we will refund it and delete the associated record.

3.7 Changes

If this policy changes materially, the "last updated" date at the top of the page will change. Continued use after a change means you accept the updated policy.

4. Contact

One person runs this. Email reaches me directly.